If you receive a damaged/defective product from Flamingoaid.co.uk that does not comply with the specifications as per your original order, you can get in touch with the customer service team through any of the below mentioned channels: • 02080042998 • Sales@flamingoaid.co.uk
After receiving your complaint, Flamingo Aid shall verify the authenticity and the nature of the complaint. If, Flamingo Aid is convinced that the complaint is genuine, Flamingo Aid will inform the relevant vendor of such complaint and request for a replacement. However, in the event of false and baseless complaints regarding the quality and content of Flamingo Aid products, Flamingo Aid reserves the right to take necessary legal actions against you and you will be solely liable for all costs incurred by Flamingo Aid in this regard.
Before accepting shipment of any of Flamingo Aid products, kindly ensure that the products’ packaging is not damaged or tampered. If you observe that the package is damaged or tampered, request at the earliest to refuse delivery and inform Flamingo Aid as soon as possible. Please note that the return process of the product may be restricted by Flamingo Aid depending on the nature and category of the product.
In order to return any product sold through the website, you are required to comply with the below mentioned conditions:
Please notify Flamingo Aid of receipt of a damaged/defective product within 48 hours of delivery to you. If you are unable to do so within 48 hours, Flamingo Aid shall not be held liable for the failure to replace the order.
Products should be unused.
Flamingo Aid will arrange pick-up of the damaged/defective product through its own logistics partner. If Flamingo Aid is unable to do so, you will be notified about it and will be required to dispatch the product using a reliable courier in your respective area. Within one day from receipt of such notice. Courier freight charges will be reimbursed in such forms as is determined by the logistics team upon prior consultation with Flamingo Aid.
Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices, etc.
It is advised that the return packets should be securely and adequately packaged so that there is no further damage of products during transit.
The returned products are subject to verification and checks by Flamingo Aid in order to determine the legitimacy of the complaint/ return.
In the event the return of a product is duly accepted by Flamingo Aid, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, will be refunded to you. Refund will be processed based on the mode of payment and Flamingo Aid or the approved payment gateway will credit your refunds directly into your debit/credit card or online accounts or provide you with a cheque in this regard.
Refunds will be subject to the following:
Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Flamingo Aid; For Cash on Delivery payments, you will be provided with a refund cheque. If the product can be repaired by the service centre, Flamingo Aid would get the same repaired and send it back to you. A promo code once used shall not be refunded in case of cancellation of order either by customer or Flamingo Aid.